Refund policy

At Pure Petals, we take great pride in delivering the freshest, most beautiful roses to your doorstep. Because our roses are harvested fresh upon your order and are a natural product, we ask that you read our return policy carefully to ensure a smooth experience.

Our Return Guidelines:

  • Inspect Upon Arrival:

Take a picture of the roses on the day of delivery. This helps us ensure that we understand the condition of the flowers you received.

If you notice any issues with your roses, please contact us immediately via email or phone. This will allow us to address your concerns as quickly as possible.

  • Store Credit Refund:

If there is a problem with your order, the refund will be gifted as store credit for a future purchase. We want to make sure you have a chance to enjoy our roses, so we’ll help you choose something new.

  • Understanding the Nature of Roses:

Roses are a transient beauty—they will eventually fade over time. While we take great care in harvesting them at their peak, please remember that they are not forever. Their natural cycle is part of their charm, but we understand it can be disappointing when they start to fade.

  • Energy Cleansing:

Roses are not just beautiful—they are powerful energetic tools. If your roses appear to die out quicker than expected, it may be because they are clearing and elevating the energy of your space. This is a positive, natural process that helps transform the atmosphere around you.

  • Harvesting Upon Order:

Our roses are harvested upon ordering to ensure you receive the freshest possible flowers. Please refer to our Shipping Policy for more details on delivery timeframes.

  • Delivery Issues:

While we take every precaution in packaging our roses, sometimes delivery partners may mishandle the package. We cannot control this, but if there’s a problem, we will make it right. Please let us know as soon as possible if there are any issues with your delivery.

How to Contact Us:

If you have concerns about your order, please reach out to us at:
📧 Email: ourpurepetas@gmail.com
📞 Phone: 352-457-7471

We will respond in 24 to 48 hours to any return requests.

We are committed to ensuring your experience with Pure Petals is as beautiful and positive as our roses