At PurePetals, our mission is to deliver farm-fresh roses directly to your door in pristine condition. Because our roses are perishable, we have a simple and transparent return policy:

Claims & Store Credit

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  If your roses arrive with an issue, you must submit a claim on the same day of delivery.
  
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  Please include clear photos and/or videos showing the problem with your order.
  
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  Once verified, we will issue a store credit for the value of your order, redeemable toward your next purchase.
  

What’s Not Covered

We cannot be held responsible for:

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  Incorrect or incomplete shipping addresses provided at checkout.
  
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  Delivery delays caused by UPS or any shipping carrier once your order has left our farm.
  
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  Improper handling after delivery, such as leaving roses outdoors, exposed to heat, or “cooking” in direct sunlight.
  

Our Commitment

Our responsibility is to:

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  Ship your roses on the exact delivery date requested at checkout.
  
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  Handle and package your roses with the utmost care, in line with our [Shipping Policy].
  

By placing an order with PurePetals, you agree to this Return Policy.